Managed Technology Service
BootNet eConcierge Managed Service
Your technology needs care beyond installation. BootNet eConcierge provides ongoing support, monitoring and managed services according to your agreed service plan, helping your systems keep pace with your needs.
Available under a separate service agreement, with scope defined in your selected plan.
What’s Included
Seven Service Capabilities. One Service Agreement.
The exact scope is defined in your agreement, according to the systems it covers and the service plan you choose.
Remote & On-Site Technical Support
Technical assistance by phone, remotely and, when needed, on site — according to your service plan and the systems covered by your agreement.
Preventive Maintenance
Periodic checks and planned maintenance that help keep your systems in good working order, as defined in your plan.
System Monitoring & Alerts
Monitoring and alerts for the supported systems, according to your plan. Status updates and service communication follow the agreed arrangement.
Technology Vendor Coordination
Coordination with your technology vendors within the agreed scope of service, so the technology you rely on works together.
System Knowledge & Service Continuity
Internal documentation, information on the systems in your agreement and relevant service history support continuity. Handover documents when included in the scope.
Incident Management & Resolution Tracking
Service calls opened, coordinated and tracked through to closure, with documented status updates per the agreed service arrangement.
Technology Lifecycle Management
Periodic reviews of system condition, with recommendations for maintenance, upgrades or replacement — so decisions are planned rather than reactive. Purchase, installation and replacement of equipment are not automatically included and are handled separately. Documentation and reporting follow the scope and frequency set in your agreement.
How It Works
From Handover to Ongoing Care
Handover is not where our work ends. eConcierge continues the relationship through ongoing support, monitoring and managed services.
- 1
We review what is installed
Together we go through the systems in place and how your space is used today.
- 2
We agree scope and service plan
The systems covered, the type of support and the service arrangement are set out in your service agreement.
- 3
Ongoing service
Support, preventive maintenance and monitoring run according to your plan, with requests tracked through to closure.
- 4
Scheduled reviews
We review system condition and recommend next steps, so changes are planned rather than reactive.
Service Plans & Response
Defined by Your Service Plan
Every environment is different, so each agreement is tailored to your systems and needs.
- The scope of service is set in your agreement.
- The systems we support are defined in the engagement.
- Service availability and response arrangements are set by the service plan you choose.
- Maintenance and reporting frequency are agreed per engagement.
- Additional work outside the agreed scope may be priced separately.
AI Illustration.Why BootNet
One Partner. Total Responsibility.
At BootNet, this means professional responsibility for the coordination, management and integration of the services included in your agreement. The scope of responsibility is defined in your service agreement.
A team that knows your systems
Continuity of knowledge and a clear point of responsibility, as your team, workflows and needs change.
Jerusalem-based, serving clients since 2001
A long-term partner for premium homes, hotels and businesses, close to the people who rely on the technology.
Not an unlimited warranty on products, equipment or third-party services.
Let’s Talk
Planning a Smart Space?
Tell us about your environment and the systems you rely on. You are welcome to start an introductory conversation.
Let’s TalkBootNet eConcierge is provided under a separate service agreement, with scope defined in your selected plan.